Refund Policy

We want you to love what you ordered. If something isn't right, we'll make it right.

Returns

You have 30 days from the date of delivery to request a return. Items must be unused, in their original condition, and in original packaging. To start a return, contact us at service@blackcompassnav.com with your order number.

Refunds

Once we receive and inspect your return, we'll notify you and issue a refund to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process it.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect — in that case, we'll cover it and send a replacement or full refund.

Damaged or Defective Items

Please inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos and we'll resolve it immediately at no cost to you.

Non-Returnable Items

For hygiene reasons, opened personal care items (skincare, oral care, hair removal devices) cannot be returned unless defective. Sale items marked final sale are not eligible for return.

Exchanges

The fastest way to get a different size or color is to return your item and place a new order once the return is accepted.

Questions? Email us at service@blackcompassnav.com.