Refund policy

BLACK COMPASS RETURN & REFUND POLICY

We want you to feel confident shopping with Black Compass. If there is a problem with your order, please contact us and we’ll work with you to determine the appropriate next step.

30-Day Return Policy

You may request a return within 30 days of receiving your item.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. Proof of purchase may be required.

To request a return, contact us at service@blackcompassnav.com before sending your item back.

IMPORTANT: Please do not return products without contacting us first. Because some Black Compass products are fulfilled by different fulfillment partners, the appropriate return instructions and destination may vary by product. Items returned without authorization may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at service@blackcompassnav.com.

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable. We will review the issue and work with you toward an appropriate resolution, which may include replacement, refund, or other remedy as applicable.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or custom-made products
• Gift cards
• Items marked final sale
• Personal-care, beauty, hygiene, or similar products that have been opened or used where return would be inappropriate for health or hygiene reasons
• Products that have been used, worn, altered, damaged after delivery, or returned without required packaging or accessories

If you’re unsure whether an item qualifies for return, contact us before purchasing or returning it.

Return Shipping

If a return results from an error on our part, such as receiving an incorrect, damaged, or defective item, Black Compass will provide appropriate return instructions.

For approved returns that are not the result of an error by Black Compass, the customer is responsible for return-shipping costs unless otherwise stated or required by applicable law.

Original shipping charges are generally non-refundable unless required by law or the refund results from an error attributable to us.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times after a refund is issued depend on your bank, credit-card company, or payment provider.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at service@blackcompassnav.com.

We cannot guarantee cancellation once an order has entered processing or fulfillment.

Exchanges

Because product availability can change, we may handle exchanges by returning the original eligible item and placing a new order. Contact us first so we can determine the best option.

European Union Customers

Where applicable, customers located in the European Union or other jurisdictions may have additional statutory cancellation, return, or refund rights. Nothing in this policy is intended to limit rights that cannot legally be waived.

Questions regarding returns or refunds can be directed to:

Black Compass
Email: service@blackcompassnav.com
Phone: (404) 902-4266
Mailing Address:
303 Perimeter Center N, Suite 300
Dunwoody, GA 30346
United States